24/7 Reservation Centres: Sky Z operates a 24/7 centralized reservation system that allows customers to book, modify, or cancel their bookings at any time. This system ensures high availability and responsiveness to customer needs.
Online Booking Platform: In addition to the call centres, Sky Z may offer an online booking platform for customers who prefer to book their transportation services online.
Management Information System (MIS): Sky Z provides customized MIS solutions to corporate clients, allowing them to track and manage their transportation services more effectively. This includes detailed reports on vehicle usage, costs, and other relevant metrics.
Billing Solutions: The company offers flexible and customized billing solutions, making it easier for clients to manage their transportation expenses.
Vehicle Maintenance and Monitoring: Advanced fleet management software is used to track vehicle maintenance schedules, performance, and other key metrics. This ensures that all vehicles are well-maintained and safe for operation.
Driver Management: Technologies are used to monitor driver performance and ensure compliance with safety protocols. This includes tracking driving hours, ensuring rest periods, and monitoring driving behaviour.
Feedback Mechanism: Sky Z uses technology to collect and analyse customer feedback. This helps in identifying areas for improvement and making data-driven decisions to enhance the service offering.
Performance Analytics: Performance analytics tools are used to track key performance indicators (KPIs) such as customer satisfaction, on-time performance, and cost efficiency.
Management Advanced Safety Features: Sky Z incorporates the latest safety features in their vehicles, such as airbags, anti-lock braking systems (ABS), and electronic stability control (ESC).
Emergency Response System: The company has a robust emergency response system in place, leveraging technology to quickly respond to any incidents or emergencies.