The strategy for achieving the goals are the following:

  • Focus on the process management model and continuous improvement of the company services (in accordance with Clients‘ requirements).
  • The QMS development, implementation, and maintenance in conformity with ISO/IEC 27001 : 2013, and ISO 9001 : 2015.
  • The satisfaction of customers' requirement for all services.
  • Fulfilment of clients' requirements within the shortest periods of time, ensuring the highest quality.
  • The services are to be provided strictly under Service of Agreements (SOA).
  • Understanding of customer needs and their present and future specific requirements.
  • Transparency - clients obtain access to information on the quality of the services.
  • Strict quality assurance procedures at all stages of service, well-defined personnel responsibility for quality assurance.
  • Primary focus on the prevention of a possible decrease in quality rather than on measures to restore the quality level.
  • Consistent training of all personnel in the sphere of quality, each employee's participation in services improvement, rewards for quality improvement.